Does M-Pesa go to MakaoYetu or directly to my account?

Guest and tenant payments land on your verified Safaricom Paybill or Till number. MakaoYetu reconciles C2B references automatically. We never hold your rental cash float.

How fast is concierge onboarding in Nairobi?

Most agencies and hosts go live within 15 minutes for core units and M-Pesa details. Our team can migrate spreadsheets within 24 hours at no setup fee.

What is included in the flat KES 150 per unit fee?

All 21 modules, 8 mobile web-apps, automated SMS and WhatsApp for standard billing and guest guides, M-Pesa matching, and owner or host statements. No per-feature add-ons.

Do I pay extra for SMS or WhatsApp messages?

No. Standard automated tenant invoices, M-Pesa receipts, and guest stay guides are covered inside your KES 150 subscription. There is no prepaid Safaricom wallet to top up.

How do WhatsApp guest stay guides work for short stays?

After verified M-Pesa payment, guests receive a magic link with Wi-Fi, house rules, and keybox PIN. Hosts configure copy once per unit in the guest portal settings.

Can I manage both long-term tenants and furnished short-stay units?

Yes. One portfolio supports long-term leases and short-stay units with separate billing streams on the same physical door when needed.

Is there a setup or onboarding fee?

No setup fees. Concierge migration from Excel or legacy tools is included during your 14-day free trial.

How does direct booking avoid double reservations?

Two-way iCal sync pulls external calendar blocks and exports MakaoYetu bookings so third-party portals stay closed when you take a direct stay.

What reports do landlords and diaspora owners receive?

Monthly remittance statements, arrears dashboards, and KRA eTIMS-friendly exports. Owners access PDFs via the Owner App or secure links.

Who helps if I get stuck during billing or guest check-in?

Ask Rafiki on this site for step-by-step guidance, or book a live demo. Platform WhatsApp support is available for billing and login issues.

Platform Walkthrough

How MakaoYetu Works: From Onboarding To Autopilot

Whether you manage long-term rentals or furnished short-stay apartments, setup takes under 15 minutes.

Start 14-Day Free Trial Book Live Demo

Step 1: Concierge Onboarding (15 Minutes)
Upload units, tenants, and M-Pesa Paybill or Till details. Free setup assistance available.
Step 2: Automated Daily Operations
- Automated rent invoicing with KRA-ready letterheads
- Instant M-Pesa reconciliation to your Paybill or Till
- Automated rent receipts via WhatsApp, SMS, and email
Step 3: Real-Time Landlord & Host Accounting
Export statement reports, monitor arrears, and send automated landlord remittance statements.

Commission Savings Calculator

See Your Monthly Cash Saved

Adjust units, nightly rate, and booked nights to match your portfolio in Nairobi or on the Coast.

Number of furnished units

Average nightly rate (KES)

6,000

Average booked nights per month (per unit)

Gross revenue: KES 216,000
18% third-party portal commission loss: KES 38,880
MakaoYetu software fee: KES 300
Net monthly cash saved: KES 38,580

Your MakaoYetu subscription pays for itself in less than half a booked night.

Kenyan Property FAQs

Interactive Guidance

Have Specific Questions About Your Building?

Ask Rafiki how M-Pesa, WhatsApp guest guides, or the KES 150 flat rate applies to your portfolio in Kilimani, Westlands, or the Coast.