Question 1

Does MakaoYetu keep a full invoice audit trail?

Accepted Answer

Yes. The Invoices Journal stores every issued, revised, and voided invoice with dispatch logs so Nairobi property managers can answer auditor questions from one screen.

Question 2

How do I bill service charge for a whole estate in MakaoYetu?

Accepted Answer

Use the Service Charge Wizard to confirm the billing month, generate owner invoices in one run, and dispatch reminders without rebuilding spreadsheets.

Question 3

Can MakaoYetu run water and rent billing in one monthly workflow?

Accepted Answer

Yes. The Monthly Utility Wizard shows traffic-light readiness per unit so you bill water and rent in one controlled sequence.

Question 4

How does automated water billing work in MakaoYetu?

Accepted Answer

Caretakers submit photo proof readings from their phones, MakaoYetu applies your KES tariff tiers, and invoices dispatch with W-codes that match Safaricom C2B lines.

Question 5

Can MakaoYetu bill monthly rent without a separate spreadsheet?

Accepted Answer

Yes. The Rent Billing Wizard pulls active leases, calculates open rent lines, and issues invoices with the correct tenant references.

Question 6

Can I bill parking fees and move-in deposits in MakaoYetu?

Accepted Answer

Yes. The Special Charges Wizard posts parking, deposit, and penalty lines to the same invoice ledger as rent and water.

Question 7

Does MakaoYetu support targeted arrears reminders in Kenya?

Accepted Answer

Yes. The Collections Command Center separates tenant and owner debtors so you send discrete WhatsApp reminders with the exact open balance.

Question 8

Does MakaoYetu support M-Pesa auto-reconciliation?

Accepted Answer

Yes. Incoming Safaricom C2B Paybill payments match to open invoices using unit W-codes and S-codes, with a triage queue for typos.

Question 9

Where do I see all M-Pesa receipts in MakaoYetu?

Accepted Answer

The Payments Transaction Ledger lists every C2B, Till, bank, and manual receipt with allocation status in one searchable journal.

Question 10

Can staff record cash and M-Pesa payments in one terminal?

Accepted Answer

Yes. The Payment Terminal records the receipt and applies FIFO allocation to open invoices in the same step.

Question 11

How does MakaoYetu handle wrong Paybill account numbers?

Accepted Answer

Unallocated Payments Triage suggests likely invoice matches when Safaricom sends a typo reference so finance can allocate without spreadsheets.

Question 12

Can I import Safaricom M-Pesa CSV statements into MakaoYetu?

Accepted Answer

Yes. The CSV importer validates Safaricom export files, skips duplicates, and routes unmatched lines into triage.

Question 13

Does MakaoYetu manage short-stay bookings for Nairobi hosts?

Accepted Answer

Yes. The Short Stays ledger stores guest records, payments, and stay dates beside your long-term tenancy data.

Question 14

Does MakaoYetu have an Airbnb-style occupancy timeline?

Accepted Answer

Yes. The Occupancy Matrix shows a Gantt timeline with maintenance blocks and gap nights for serviced apartments.

Question 15

Does MakaoYetu offer a direct booking page for Airbnb hosts?

Accepted Answer

Yes. Hosts share /p/[slug]/stay showcase pages; the public demo lives at https://makaoyetu.com/showcase/stay without touching live ledgers.

Question 16

Does MakaoYetu include a digital guest arrival guide?

Accepted Answer

Yes. The Guest Guide PWA shows check-in, Wi-Fi, and Nairobi local tips; preview at https://makaoyetu.com/showcase/guest-guide.

Question 17

Can MakaoYetu track fundi repairs with photos?

Accepted Answer

Yes. Repairs and Work Orders require photo verification and store costs for owner remittance statements.

Question 18

How do I log estate operating expenses in MakaoYetu?

Accepted Answer

The Operating Expenses Tracker posts costs to the property ledger and deducts them automatically from owner remittance calculations.

Question 19

Does MakaoYetu support visitor gate logs in Nairobi estates?

Accepted Answer

Yes. The Operations Hub records visitor check-ins and ties contractor access to active work orders.

Question 20

Is there a caretaker app for water meter photos in MakaoYetu?

Accepted Answer

Yes. The Caretaker PWA captures photo proof readings offline and syncs into the Water Billing Wizard.

Question 21

Does MakaoYetu offer a gate security portal?

Accepted Answer

Yes. Guards use the Gate Security portal at /portal/gate/[token] to log visitors and vehicles against units.

Question 22

What financial reports does MakaoYetu include?

Accepted Answer

The Reports Hub ships 16 statements covering cash flow, arrears, occupancy, and remittance summaries for Kenyan property managers.

Question 23

Can MakaoYetu store property owner title deed references?

Accepted Answer

Yes. Property Owners Management links each owner to units with deed references and portal magic links.

Question 24

Does MakaoYetu generate owner remittance PDFs?

Accepted Answer

Yes. Owner Statement PDFs show net remittance after SC, water, repairs, and management fees with one click.

Question 25

Is there a diaspora landlord portal for Kenyan property?

Accepted Answer

Yes. The Diaspora Investor Portal shows remittance history and multi-currency insights via secure magic links.

Question 26

Does MakaoYetu export KRA eTIMS tax audit CSV files?

Accepted Answer

Yes. MakaoYetu exports an 18-column CSV with PIN, gross, net, and VAT fields aligned to KRA eTIMS audit expectations.

The MakaoYetu Product Suite: 21 Modules, 7 Mobile Apps, Zero Menus-Hopping

Billing, Utilities & Invoicing7 ModulesWater runs, rent rolls, service charge, and arrears

Payments, Cashbook & M-Pesa Automation5 ModulesPaybill matching, cashbook, and CSV imports

Short Stays & Airbnb Direct Engine4 ModulesDirect booking, Gantt timeline, guest guide

Operations, Maintenance & Field Staff5 ModulesRepairs, gate logs, caretaker meter app

Owners, Reports & Compliance5 ModulesRemittances, reports hub, KRA eTIMS export